Frequently Asked Questions
When will I receive my photos?
You can expect your photos to be returned within 24 hours of the shoot, even on weekends. Other products, such as Video, may take up to 2-3 business days to return.
How will I receive my completed media files?
Media files will be delivered via email gallery with the option of high resolution or web size download.
How do I request specific edits or enhancements?
Requests can be added when placing your order. You can also request specific edits or enhancements afterwords by replying to your order confirmation email or by contacting our support team directly with your order number and the details of your request. You may also pass on requests to your photographer at your shoot.
What if I need to reschedule?
No problem! We will not charge you a rescheduling fee, but please try to give us as much notice in advance as possible.
Do I need to be present during the real estate photoshoot?
No, we can use a lockbox to access the home with the approval of the home owner or realtor. We will lock all the doors and turn off lights when we are finished. Please provide lockbox information when placing your order.
Do I own the photos?
Yes, you will own the photos from your shoot and you have full rights to use them as you wish. We retain the right to use the photos for our own advertising and promotional purposes. This helps us showcase our work and continue providing high-quality services.